May 12, 2020 2 min read

 

Dear customers and friends,

Since the beginning of COVID-19 outbreak, CATLADIES has been working hard with partners to maintain efficiency for purchasing, processing and shipping. There are many factors we cannot control, but we’ve been trying our best to handle with positivity, caring, and  hard-working.

We and our logistics partners are closely monitoring the corona virus pandemic (COVID-19 outbreak) situation, and we commit to follow strategies and measures advised by local jurisdictions and health department.

Wit that in mind we may have some delays to different countries, Covid-19 is disrupting some international logistics and there is the possibility of small delays in some of our orders. We are paying for better shipping options, free of charge to our customers, to ensure the disruption to shipping times are as little as possible.
Some countries are affected more than others and as the situation is fluid, it could change daily. We will get your product to you, however only place an order if you're willing to wait for the product to arrive. We currently expect delivery time of 30 to 40 business days. This will become much quicker as countries open their borders more readily as Covid-19 threat wears off.
We normally handle the process of shipping your product with in 1 - 3 business days. The tracking number associated with your order is automatically emailed to you once the order is shipped from the warehouse.
Delivery Time is usually 15 to 25 business days to AUS, USA, UK, CANADA. Other locations may be slightly longer.

Unfortunately our Tracking Page is currently buggy as we have stopped using ePacket, an international standard for parcel delivery as it is taking 60 days using this method.

Instead, we are paying more for the delivery to you to get it there quicker however the tracking integration isn't working as well. Please email us using the contact us form to enquirer about your tracking and we will respond ASAP and track it for you.
Thank you for your understanding,
CATLADIES Team!